AD AMSTERDAM HUIDKLINIEK

1.GENERAL

These general terms and conditions apply to every treatment, offer and transaction between AD AMSTERDAM HUIDKLINIEK and the customer, unless the parties have deviated from these general terms and conditions in an explicit and written manner.

2. OBLIGATIONS OF AD AMSTERDAM HUIDKLINIEK

• • AD AMSTERDAM is guarantees that the treatments that are carried out meet the requirements of good and careful craftsmanship. Reliable materials and products are used for this.
  • AD AMSTERDAM will inform the customer of the nature and extent of the treatment, the expected results and any risks of the treatment.
  • AD AMSTERDAM will inform the customer as much as is reasonably possible about the financial consequences of the change or supplement to the treatment.
  • AD AMSTERDAM will ask the customer to provide the correct information necessary to properly carry out the treatment.

AD AMSTERDAM  does not carry out treatments that fall outside its professional competences.

3.OBLIGATIONS OF THE CUSTUMER

 The customer must provide all information that is reasonably necessary for the proper execution of the treatment.

4. AGE POLICIES

The minimum age required is 18 years old.  unfortunately we do not carry out treatments on minors.

5. HEALTH CONDITIONS

Kindly advise us of any health conditions, including pregnancy, allergies, surgeries, or injuries which could affect your choice of treatment when making your reservation. We reserve the right at any moment in time to refuse a treatment should we feel that it is in the best interest of your health and safety.

Please also be aware of any COVID-19 specific policies that are in effect at this time. Your therapist will be wearing a face mask and gloves during your service.

6. PRICE LIST

The prices provided by our price list are subject to change at any time without prior notice. We appreciate reviewing our price list which we always keep updated on our website.

7. INSURANCE COMPANIES

We do not work with insurance companies therefore our treatments cannot be declared. You will receive an invoice in case it is required in which the treatment carried out will be indicated.

8.PAYMENT

• • The payment of a deposit is mandatory to schedule your appointment and when you make the payment you accept our reservation and cancellation policy.
  • AD AMSTERDAM  lists the prices of all treatments visible on the website and in the clinic.
  • The stated prices include VAT.
  • Offers are valid during the stated term.
  • The customer must pay for the treatment and the purchase of any products  immediately after the treatment. 
  • We accept payments in cash or  card. 

9. RESCHEDULE APPOINTMENTS

• • If unable to attend, the customer must reschedule the appointment as soon as possible, but in any case 24 hours in advance of the appointment.
  • Appointments can be rescheduled up to 24 hours before your appointment. After this period, appointments cannot be rescheduled. If you do not show up for your appointment, the full amount of the deposit paid will be charged.
  • You can reschedule your appointment directly from the email you received with the confirmation. After you reschedule your appointment, you immediately receive a new email with the confirmation. If you do not receive the email, the appointment was not rescheduled correctly.

 10.CANCELLATION POLICY

• • You can cancel a reservation in the reservationsystem from the email you received with the confirmation. 
  • In case of cancellation up to 72 hours in advance, the entire amount of the deposit minus 5% of administration- and transactioncosts will be refunded. The refund will be processed in a maximum of 15 business days.
  • Cancellation within 72 hours before the start of the reservation is not possible.
  • If unable to attend, the customer must cancel the appointment as soon as possible, but in any case 72 hours in advance of the appointment.
  •  If the customer does not cancel the appointment 72 hours before the appointment, AD AMSTERDAM  will be  charge the customer the full amount of the deposit for the agreed treatment. 
  • If the customer is more than 10 minutes late, AD AMSTERDAM may cancel the appointment and still charge the customer the full amount of the deposit for the agreed treatment.
  • In a period of unexpected events, such as a terrorist threat, natural and/or environmental disasters, the cancellation option lapses. It is possible to reschedule the appointment to another date and time. The AD AMSTERDAM staff will look at the possibilities together with you.
  • AD AMSTERDAM can always cancel a reservation if there is a force majeure situation as a result of which is unable to offer its services. Being: power failure, fire, burglary , indisposition or illness of the assigned specialist or therapist and other unforeseen events that have a major impact on AD AMSTERDAM business operations. In the event that AD AMSTERDAM cancels your appointment, we offer you the option to reschedule your appointment as soon as possible according to our availability or if you prefer, we can also make a full refund of the deposit paid. 

11. ARRIVAL TIME

• Please arrive in time.  This will give you the necessary time to settle in and fill out any forms. In fairness to all of our clients, appointments will always begin as scheduled and any late arrivals may lose a portion of their treatment time. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.

  Unfortunately, arriving more than 10 minutes late results in the cancellation of your appointment and collection of the deposit paid. You will have to book a new appointment online and pay a new deposit.

12. WARRANTY CONDITIONS

• • AD AMSTERDAM  offers the customer a 7-day warranty on the treatment and/or products.
  •  This warranty does not apply if:
    o The customer has used products other than those recommended by our clinic.
    o The customer has not followed the advice about the aftercare of the treatment.
    o The customer has not used the products in accordance with the advice of AD AMSTERDAM.
    o The customer has not used the recommended products in accordance with the instructions for use.
  • The customer does not attend their check-up appointment after the treatment or a long time has passed since the treatment.

 13.COMPLAIN HANDLING

• • If the customer has a complaint about the treatment or a product, then this must be reported to AD AMSTERDAM  as soon as possible, but at least within 5 working days after discovery, in writing by e-mail or whatsapp.
  • AD AMSTERDAM  must provide an appropriate answer to the complaint within 5 working days.
  • If a complaint is justified, AD AMSTERDAM  will perform the treatment again, as agreed. If this is pointless in the opinion of the customer, the customer must make this known in writing.
  • AD AMSTERDAM complies with the Wkkgz law. You can find our complaint form on our website.
  • AD AMSTERDAM  and the customer cannot reach an agreement, the customer can submit the complaint to the legislator or a mediator.

14. DAMAGE & THEFT

• • •  If the customer damages furniture, equipment or products, AD AMSTERDAM has the right to claim compensation from the customer.
    • Theft is always reported immediately to the police or local authorities by AD AMSTERDAM.

15. PROPER BEHAVIOR

The customer must behave in AD AMSTERDAM  according to generally acceptable standards. If the customer continues to show an unheard of amount even after several warnings, AD ASMTERDAM has the right to refuse the customer access to the clinic without giving any reason.

16. RIGHT

Dutch law applies to every agreement between AD AMSTERDAM and the customer. In the event of an explanation of the content and purport of these general terms and conditions, the Dutch text is always decisive. The version that applies is always the most recently registered version on the website or the version that was in force during the conclusion of the agreement.

17. FINAL PROVISIONS

• AD AMSTERDAM is at all times entitled to change these general terms and conditions, on the understanding that the changes do not relate to an agreement already concluded between the parties.
• Dutch law applies exclusively to each agreement and all legal relationships arising therefrom between the parties.
• Before any appeal to the court, the parties are obliged to make every effort to settle the dispute in mutual consultation.

18.  CCTV CAMERAS 

We have CCTV cameras installed in our clinic for security reasons. The images collected are regulated by the privacy protection law and the images will be deleted after 4 weeks. By scheduling your appointment with us you agree to be recorded during your stay in our clinic.